At SULTAN BY MAK, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your items, we are here to help.
Returns and Exchanges
- Eligibility for Returns:
- Items must be returned within two days of receipt.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- Non-Returnable Items:
- Sale items or items purchased using a promotional discount.
- Gift cards and any personalized or custom-made products.
- Process for Returns:
- Contact our customer service team at [Email/+92 309 2846211] to initiate a return.
- Securely package the item(s) and include the original receipt or proof of purchase.
- Ship the package to the return address provided by our team.
- Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within two business days.
- Exchanges: We offer exchanges for the same item in a different size or color, subject to availability. Please contact us to check stock before sending back your item.
- Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will not be included.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [Email/Phone] so we can resolve the issue promptly. We will cover the shipping costs for the return of damaged or incorrect items and send you a replacement at no extra charge.
Contact Us
For any further questions or assistance regarding your purchase, feel free to reach out to our customer service team at [Email/+92 309 2846211]. We are here to help and ensure your shopping experience with SULTAN BY MAK, is a pleasant one.